Offer for the use of the Answerolog service

Version dated 27 July 2026

This offer is a proposal by Individual Entrepreneur Artem Valerievich Starostin (hereinafter — the Licensor) to enter into a license agreement (hereinafter — the Agreement) on the terms set out below.

The offer is addressed to a legally competent individual aged 18 or over, to an individual entrepreneur or to a legal entity (hereinafter — the User).

Please read this offer before you start using the Service. If you have questions, write to starostin.media@gmail.com or to Telegram @starosting.

1. Definitions

Service — the Licensor's software: a chatbot available in the Telegram and MAX messengers, and the website at https://answerolog.com. The Service is intended for collecting reviews about a food service venue and preparing draft replies to them.

Platforms — the services where reviews about venues are published: 2GIS, Flamp, Yandex Maps. The current list of Platforms is published on the Website.

Venue — a food service business (café, restaurant, coffee shop, bar, bakery, fast food outlet) whose listing on the Platforms is connected to the Service.

Review — a message about the Venue published by its author on a Platform in public access, together with the rating, the publication date and the name or nickname stated by the author.

Draft Reply — a version of the text of a reply to a Review, prepared by the Service using AI Models and intended for the User to publish personally.

Acceptance — the full and unconditional acceptance by the User of the terms of the Agreement. Acceptance is deemed to be:

• connecting a Venue to the Service;
• taking actions aimed at paying for the Plan (pressing the payment button, confirming a payment and other actions that express the intention to pay).

Plan — the terms concerning the amount of the license fee, the subscription period and the scope of access to the functionality of the Service. The current Plans are published at https://answerolog.com.

Subscription — the right to use the Service in respect of one Venue during the paid period on the terms of the selected Plan.

AI Models — the artificial intelligence systems used by the Service to prepare Draft Replies and to analyse Reviews.

2. Subject of the Agreement

2.1. The Licensor grants the User a simple (non-exclusive) license to use the Service on the terms of the selected Plan.

2.2. One Subscription grants the right to use the Service in respect of one Venue. Several Venues require a corresponding number of Subscriptions.

2.3. Use of the Service means obtaining access to the functionality, the composition of which is determined by the Plan.

3. Functionality of the Service

3.1. The Service provides the following features:

3.2. The Service does not: publish replies on behalf of the User on any Platform; request access to the User's account on the Platforms, or request or store the User's logins and passwords; delete Reviews or influence how they are displayed or ranked, or the rating of the Venue; contact the authors of Reviews on behalf of the User.

How a reply gets published

3.3. The reply is published on the Platform by the User personally: the User copies the text of the selected Draft Reply and posts it on the Platform by the User's own means.

3.4. The User may edit the text of a Draft Reply before publication, publish it unchanged, or not publish it at all. The choice of option, the wording of the text, the moment of publication and the very fact of publication are determined solely by the User.

4. Getting started

4.1. Connecting a Venue and confirming the listing that was found are performed free of charge: the User makes sure that the Service has found the right Venue before paying.

4.2. Until the Subscription is activated, the Service does not send the User any Reviews or Draft Replies.

4.3. Sending of Reviews and Draft Replies begins from the moment the Subscription is activated and stops at the end of the paid period. Operation resumes once the Plan is paid for.

5. How the Service operates

5.1. The Licensor grants the User the right to use the Service for the term specified in the selected Plan.

5.2. The Licensor's obligation to grant the right of use is deemed performed from the moment the Subscription is activated after the funds are credited to the Licensor's bank account.

5.3. The Service operates in respect of the Venue listing that the User has confirmed. The User is responsible for choosing the correct listing; the choice can be changed by contacting support.

Sources of Reviews

5.4. Reviews reach the Service from public access on the Platforms. The Licensor does not own the Platforms, does not manage them and has no contractual relations with them on behalf of the User.

5.5. The Platforms are checked periodically. The completeness and the speed of delivery of Reviews depend on how the Platforms operate, therefore the Licensor does not guarantee that every Review will be received, or received immediately.

5.6. The list of Platforms may change, including for reasons beyond the Licensor's control. The current list is published on the Website.

5.7. The Licensor may set technical limits aimed at preventing excessive load. The Licensor notifies the User when such limits are applied.

6. Data retention periods

6.1. Reviews, the Draft Replies prepared and the Venue settings are stored for the term of the Subscription.

6.2. The initial recording and the storage of data are carried out on a server located in the territory of the Russian Federation.

6.3. After the Subscription ends, the data of the corresponding Venue are deleted within 30 calendar days.

6.4. Information that the Licensor is required to keep by law (including information about payments) is stored for the periods established by law.

7. License fee

7.1. The User pays the license fee in the amount specified in the selected Plan, on a 100% prepayment basis, by cashless transfer in Russian roubles. The price as at the date of publication of this version is 555 roubles per month for one Venue.

7.2. The fee is charged for each connected Venue. The monthly charge equals the price of one Venue multiplied by the number of the User's active Venues, and it is debited as a single payment. When the second and each subsequent Venue is connected, the Service shows the User the new charge amount and asks for confirmation; without confirmation the Venue is not connected.

7.3. The fee does not include the commissions of banks and payment systems.

7.4. The Licensor applies the simplified taxation system and is not a VAT payer.

7.5. Payments are accepted through the YooKassa payment service. The payment obligation is deemed performed from the moment the full amount is credited to the Licensor's bank account.

7.6. The User may enable automatic renewal of the Subscription with the fee charged to a linked bank card. In this case:

• the charge is made monthly, on the date corresponding to the date of the first payment;
• the User receives notice of the upcoming charge at least 3 calendar days in advance;
• the User may unlink the card and cancel automatic renewal at any moment — with a button in the bot itself;
• unlinking the card stops future charges, but it does not terminate the period already paid for and does not entail a refund for that period.

7.7. If a payment fails, the Licensor allows 3 calendar days during which the Service keeps working. After that period, operation of the Service for the corresponding Venue is suspended.

7.8. The Licensor sends the payment receipt in the manner prescribed by the legislation of the Russian Federation.

7.9. The Licensor may change the amount of the fee and the terms of the Plans by publishing the changes on the website at least 7 calendar days before they take effect. The amount of the fee already paid and the terms of an activated Subscription do not change until the end of the paid period.

7.10. The User's payment obligations are deemed unperformed if the funds were returned at the request of the payment system or the bank (chargeback). In this case the Licensor may suspend the provision of access.

7.11. For legal entities and individual entrepreneurs, payment is made on the basis of an issued invoice. If the User does not send substantiated objections within 30 calendar days from the date of payment, the services are deemed to have been rendered properly.

8. Withdrawal from the Agreement and refunds

8.1. Before paying, the User has access to connecting a Venue, checking that the listing found is correct, the full description of the features of the Service and the terms of the Plan on the Website. The terms are published in advance and allow the User to assess whether the Service is suitable for the User's purposes before paying.

8.2. To obtain a refund, the User sends a request to starostin.media@gmail.com or to Telegram @starosting.

8.3. A refund of 100% of the amount paid is made if the reason for the request is a defect or a breach on the Licensor's side, including:

• a technical failure that prevents use of the Service;
• failure to provide, or improper provision of, access to the Plan paid for;
• charges for features not covered by the Plan;
• other material breaches of the Licensor's obligations;
• other cases provided for by the legislation of the Russian Federation.

8.4. No refund is made if the Service operated in accordance with the Plan and the request is not related to defects on the Licensor's side, in particular where:

• the User was not satisfied with the quality of the wording of the Draft Replies produced by the AI Models;
• during the paid period no Reviews about the Venue were published, or there were fewer of them than the User expected;
• publishing replies did not lead to the result the User expected: a change in the rating, in the ranking or in the number of guests;
• the User is not satisfied with the prices or with the contents of the Plan;
• the User changed their mind about using the Service.

In the cases listed above the services are deemed rendered, since access was provided and the set of features and the terms of the Plan were published in advance in accordance with clause 8.1.

8.5. A request is reviewed within 10 calendar days from the moment it is received. The Licensor may request additional information; in that case the period runs from the moment such information is provided.

8.6. A refund is made by the same method that was used for the payment, unless otherwise agreed with the User.

8.7. No refund is made if the User initiated a chargeback without first contacting the Licensor, nor where access was suspended because the User breached the terms of the Agreement or the legislation of the Russian Federation.

8.8. Upon withdrawal from the Agreement, access to the Service is terminated within 24 hours from the moment the decision on the request is taken. The Venue's data are deleted in accordance with clause 6.3.

9. Draft Replies and the output of the AI Models

9.1. Draft Replies are generated automatically using AI Models and are advisory in nature. A Draft Reply is a proposed version of a text, not a finished statement by the Licensor.

9.2. The Licensor does not guarantee that Draft Replies are accurate, complete, free of errors or appropriate in a particular situation. The User must read the text before publication and may edit it.

9.3. A published text is a statement made by the User, on the User's behalf and under the User's responsibility, regardless of whether it was edited before publication or published unchanged. The User is responsible for the content of the published text.

9.4. The Licensor is not liable for the consequences of publication, including for: claims by the authors of Reviews and by other third parties; demands from the Platforms and from state authorities; the published text being construed as an admission of guilt, a promise, an offer or consent to compensation; consequences for the User's business reputation.

9.5. The Licensor does not guarantee that use of the Service or publication of replies will influence the rating of the Venue, its ranking, the position of its listing on a Platform, the number and the tone of future Reviews, or the number of visitors to the Venue.

9.6. The Service does not delete Reviews. A Review can be deleted only by a decision of the Platform and in accordance with its rules. The Platforms delete reviews that breach their rules, not reviews that contain a negative assessment. The Licensor does not influence such decisions and does not guarantee their outcome or their timing.

9.7. The Licensor is not liable for decisions taken by the User on the basis of the output of the AI Models, including management decisions based on the analysis of recurring complaints.

9.8. The Licensor may use anonymized information about the operation of the Service (technical metrics, request statistics, quality indicators of Draft Replies) to improve the Service. Anonymization is performed irreversibly.

10. Limitation of liability

10.1. The Service is provided on an “as is” basis.

10.2. The Licensor does not guarantee: that the Service is fit for the User's particular purposes; uninterrupted operation; the absence of errors; the receipt of each and every Review from the Platforms; the retention of data beyond the periods specified in Section 6.

10.3. The Licensor is not liable for:

• inability to use the Service for reasons beyond the Licensor's control: unavailability of the Platforms, changes in their rules, in their technical interfaces and in the ways they display reviews; restriction of access to them; failures of the Telegram and MAX messengers; failures of AI Model providers; problems with the User's internet connection; actions of state authorities;
• the time the Platforms take to moderate replies and Reviews, and the decisions of the Platforms to publish, reject or delete any text;
• the acts and omissions of third parties: the owners of the Platforms, messenger operators, hosting providers, telecom operators, payment systems and banks;
• the content of Reviews published by third parties and the accuracy of that content;
• unlawful use by third parties of the User's messenger account credentials.

10.4. The Licensor's liability towards legal entities and individual entrepreneurs is limited to the amount of the fee paid for the most recent active Subscription. For individuals, the limitation applies to the extent permitted by consumer protection legislation.

10.5. If third parties bring claims against the Licensor in connection with the User's breach of the Agreement or of the law (including claims by the authors of Reviews and by the Platforms), the User undertakes to provide the necessary information, to take part in resolving the matter and to reimburse the Licensor for the costs incurred.

10.6. The Parties are released from liability for failure to perform their obligations as a result of force majeure, including: hardware and software failures of infrastructure; restriction or termination of the operation of the Platforms and messengers; actions of state authorities; natural disasters; military action; cyberattacks; sanctions restrictions. For the Licensor, publication of information on the website is deemed notice of such circumstances. If the circumstances last more than 60 calendar days, either Party may withdraw from the Agreement; in that case a User who is an individual is refunded the fee in proportion to the unused period.

11. The User's obligations and representations

11.1. The User undertakes to use the Service in accordance with the legislation of the Russian Federation, with this Agreement and with the rules of the Platforms.

11.2. The User is prohibited from:

• connecting to the Service Venues that the User does not own and in respect of which the User is not authorised to take such a decision;
• submitting to the Service personal data of guests that the guests have not published themselves on the Platforms (data from receipts, booking systems, loyalty programmes, private correspondence);
• using the Service to process information belonging to special categories of personal data (health, criminal record, political views, religious beliefs and the like), or biometric personal data;
• using the Service to distribute information whose distribution is prohibited in the territory of the Russian Federation;
• copying, decompiling or otherwise examining the Service in order to obtain its source code, except in the cases expressly provided for by the legislation of the Russian Federation;
• creating excessive load on the infrastructure of the Service, including by means of automated requests.

11.3. The User represents to the Licensor (Article 431.2 of the Civil Code of the Russian Federation) that:

• the User is entitled to connect the Venue to the Service and to reply to reviews about it on behalf of the Venue;
• the User has read the rules of the Platforms and ensures compliance with them when publishing replies;
• the User has ensured that there are legal grounds for processing the personal data of the authors of Reviews to the extent specified in Section 12;
• the payment details provided belong to the User or are used by the User lawfully.

12. Instruction to process the personal data of the authors of Reviews

12.1. This Section constitutes an instruction to process personal data in accordance with Part 3 of Article 6 of Federal Law No. 152-FZ of 27.07.2006 On Personal Data.

12.2. Roles of the Parties. In respect of the personal data of the authors of Reviews:

• the User is the operator — the User determines the purpose of the processing and the composition of the data processed, and takes the decision to connect the Venue to the Service;
• the Licensor is the person that processes personal data on the operator's instruction (the processor).

12.3. Purpose of the processing: preparing Draft Replies to Reviews about the User's Venue and producing the analysis of recurring complaints.

12.4. List of the personal data processed under the instruction:

12.5. Only the information that the authors of Reviews have published themselves and to which access on the Platforms is granted to an unlimited number of persons is processed. The legal ground for the processing is Clause 10 of Part 1 of Article 6 of Federal Law No. 152-FZ.

12.6. List of actions: collection, recording, systematisation, accumulation, storage, updating, extraction, use, anonymization, blocking, deletion, destruction. The processing is carried out both with and without the use of automation.

12.7. Periods: the processing is carried out for the term of the Subscription; after it ends, the data are deleted in accordance with clause 6.3.

12.8. Place of processing. The initial recording and the storage of personal data are carried out on a server located in the territory of the Russian Federation. In order to prepare Draft Replies, the text of the Review is transferred to AI Model services, including services located outside the Russian Federation; in doing so, the name of the author of the Review is replaced with a placeholder and the authors' photographs are not transferred. The procedure and the conditions of such transfer are described in the Privacy and Personal Data Processing Policy.

12.9. The Licensor's obligations as processor. The Licensor undertakes:

• to process personal data solely for the purposes specified in clause 12.3 and to the extent specified in clause 12.4;
• not to disclose or distribute the personal data of the authors of Reviews to third parties without the User's instruction, except for the persons engaged to operate the Service and listed in the Privacy and Personal Data Processing Policy, and in the cases provided for by the legislation of the Russian Federation;
• to ensure confidentiality and to apply the protection measures provided for by Article 19 of Federal Law No. 152-FZ, including access segregation, encryption of transmission channels and logging of actions performed with the data;
• to replace the name of the author of the Review with a placeholder before the text is transferred to AI Model services;
• not to use the information received for purposes unrelated to the performance of this Agreement;
• at the User's request, to provide information about the data being processed, to stop the processing, and to block or delete personal data;
• to notify the User of any requests received from the authors of Reviews or from state authorities in respect of the data being processed, within 3 business days;
• to notify the User of any identified instance of unlawful transfer of personal data, within 24 hours from the moment it is identified;
• to stop the processing and delete the personal data in accordance with clause 6.3 after the Subscription ends.

12.10. The User's obligations as operator. The User undertakes:

• to ensure that there is a legal ground for processing the personal data of the authors of Reviews;
• not to instruct the Licensor to process information about guests beyond what the guests have published on the Platforms;
• to handle personally the requests of the authors of Reviews concerning the lawfulness of the processing of their personal data, and to send the Licensor the instructions required to fulfil them;
• where necessary, to fulfil personally the obligation to notify the authority responsible for the protection of the rights of personal data subjects, if such an obligation arises for the User by law.

12.11. Rights of the authors of Reviews. The author of a Review may contact the Licensor directly (starostin.media@gmail.com, @starosting) with a request to provide information about the processing of their personal data or to delete such data. The Licensor fulfils such a request in respect of the information that makes it possible to identify the person who applied, within 10 calendar days, and notifies the User accordingly.

12.12. Liability. The User is liable to the authors of Reviews and to the competent authorities for the lawfulness of the processing of their personal data. The Licensor is liable to the User for compliance with the terms of this instruction.

12.13. The processing of the personal data of the User itself (as a party to the Agreement) is carried out by the Licensor as an operator in accordance with the Privacy and Personal Data Processing Policy.

13. Suspension and termination of access

13.1. The Licensor may suspend access to the Service where:

• the User breaches the terms of the Agreement or the legislation of the Russian Federation;
• a demand is received from a state authority;
• there is reasonable suspicion of unlawful actions (circumventing limits, use of another person's payment details, automated attacks);
• a chargeback is initiated without first contacting the Licensor;
• payment is not made within the period specified in clause 7.7.

13.2. The Licensor sends the User a notice stating the reason, except in the cases where such notice is prohibited by law.

13.3. Where access is suspended through the User's fault, the fee paid is not refunded. Where access is suspended for other reasons, Section 8 applies.

13.4. The User may ask for an explanation of the reasons and for restoration of access at starostin.media@gmail.com. The decision is taken within 2 business days after the necessary explanations are received.

14. Technical support

14.1. Support is provided: by email at starostin.media@gmail.com, and in Telegram at @starosting.

14.2. Requests are accepted on business days from 10:00 to 19:00 Moscow time. Requests sent outside business hours are deemed received on the next business day.

14.3. The time for handling a request is up to 7 business days. Requests concerning suspension of access, payment problems and critical errors are handled as a priority — within up to 3 business days.

14.4. The Licensor may decline to consider a request if it contains insults, does not relate to the operation of the Service, cannot be interpreted, or repeats a request that has already been answered.

15. Communications between the Parties

15.1. The Parties use the following means of communication: private messages in the messenger in which the User uses the Service; the email address provided by the User; Telegram @starosting.

15.2. Correspondence by these means has legal force and may be used as evidence, provided that the User is identified.

15.3. Notices related to the performance of the Agreement (payment, changes to the terms, suspension of access) are always sent and cannot be switched off. Informational and marketing messages are sent only where the User has given separate consent, which may be withdrawn at any moment.

15.4. The Parties undertake to keep their contact details up to date. Notices sent to the last known contact details are deemed duly received.

16. Dispute resolution

16.1. Disputes are subject to resolution through a claim (pre-court) procedure. A claim is sent to starostin.media@gmail.com or to Telegram @starosting.

16.2. A claim must contain: the company name or the full name of the User, contact details, the substance of the claim, the demands, supporting documents if any, and bank details if a refund is demanded.

16.3. The time for responding to a claim is: 14 business days for legal entities and individual entrepreneurs; 10 calendar days for individuals.

16.4. If no agreement is reached, the dispute is referred: for legal entities and individual entrepreneurs — to the Arbitration Court of the Republic of Khakassia; for individuals — to a court of general jurisdiction at the User's place of residence or at the Licensor's location, at the User's choice.

16.5. The law of the Russian Federation applies to the relations between the Parties.

17. Final provisions

17.1. The Licensor may amend the terms of the Agreement by publishing a new version on the website. The Licensor gives notice of changes that materially affect the rights of Users at least 7 calendar days before they take effect. The terms of a Subscription already paid for do not change until the end of the paid period.

17.2. Continued use of the Service after the changes take effect means agreement with them. If the User does not agree, the User may withdraw from the Agreement in accordance with Section 8.

17.3. The current version of the Agreement is available at https://answerolog.com/en/offer.html.

17.4. If any individual provision of the Agreement is found invalid, this does not affect the validity of the remaining provisions.

17.5. The User may not assign rights and obligations under the Agreement without the written consent of the Licensor. The Licensor may assign its rights with notice to the User.

17.6. The Agreement enters into force from the moment of acceptance and remains in force for the term specified in the Plan. The Agreement is renewed automatically when a new period is paid for or when automatic renewal is active.

18. Licensor's details

Individual Entrepreneur Artem Valerievich Starostin
INN 191002217434
OGRNIP 321190000011867
Address: 655102, Russia, Republic of Khakassia, Ust-Abakan settlement, Pionerskaya St., 43, apt. 39

Email: starostin.media@gmail.com
Telegram: @starosting
Phone: +7 903 906-19-19

Current account: 40802810901500183551
Bank: Tochka Bank LLC
BIC: 044525104
Correspondent account: 30101810745374525104